Product walkthrough
One vehicle. The whole workflow.
Follow a customer visit from booking through inspection, approval, repair, payment and the next reminder. This walkthrough uses sample situations and does not create shop records.
Step 1 of 8
BookedBook the visit
A returning customer requests a seasonal tire change.
Find the client and vehicle, choose the service and review the available time with the assigned mechanic. Online bookings use the shop's configured hours and availability.
See booking setup →Step 2 of 8
Checked inCheck in the vehicle
The vehicle arrives and the front desk confirms the job.
Open the client and vehicle record, confirm the requested service and note the mileage and the customer's concern before pricing the work.
See client records →Step 3 of 8
EstimatingPrepare the estimate
The shop lists the proposed service and any required parts.
Review quantities, prices and totals before sharing the estimate with the customer.
See the estimate workflow →Step 4 of 8
Awaiting approvalCapture the approval
The customer reviews the estimate and responds.
After the customer responds through the shop's normal process, record their decision. GarageOS keeps a traceable record of what was approved and when.
See approval recording →Step 5 of 8
In progressDo the approved work
The mechanic starts on the approved job.
The shop works from the approved estimate. The front desk stays aligned on what's confirmed without needing to re-explain the scope.
See how the workflow connects →Step 6 of 8
Ready for pickupUpdate the customer
The job is finished and the vehicle is ready.
Let the customer know their vehicle is ready using a branded email or text, when delivery is configured for your shop.
See delivery requirements →Step 7 of 8
InvoicedInvoice and record payment
The completed job is ready to be invoiced.
Convert the estimate to a draft invoice, review it and share it with the customer. After collecting payment through the shop's usual process, record it against the invoice.
See payment recording →Step 8 of 8
Reminder setKeep the relationship going
The service done today has a natural next visit.
Attach a maintenance reminder to the vehicle so the next service — and the next visit — doesn't get forgotten.
See the full lifecycle →
Explore your shop's workflow
Contact us with the areas you would like to review, or sign in if your shop already has an account.