Why the record matters
When you record a customer's decision on an estimate, GarageOS keeps a timestamped entry of the decision, the channel it came through and a snapshot of what was approved. This gives you a reference if a customer later asks what they agreed to.
Review a past approval
Open the estimate and review its recorded decisions.
- Confirm the decision (accepted or rejected) and when it was recorded.
- Compare the approved snapshot with the current estimate if it was edited afterward.
- Use the record to resolve any disagreement about what was approved.
Keep the trail clean
Record a new decision rather than editing an old one if the scope changes after approval — this keeps each decision tied to what the customer actually saw at the time.