Communicate & retain

Configure branded customer communications

Set up mailboxes, a sending domain and routing so messages go out under your shop's identity.

All guides

Before you begin

You need access to the communications settings, and administrator rights to change domain and routing configuration.

Set up delivery

Open Notifications in settings.

  1. Review or add the mailboxes your shop sends from.
  2. Configure your sending domain if you want messages to come from your own address.
  3. Review communication routing so messages go to the right place.

Confirm it's working

Send a test message through a real workflow, such as an appointment confirmation or estimate, and check the delivery result before relying on it for customers.